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    Project Management Practitioner

    22 Sept 2017
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    Supply Chain Management Practitioner

    23 Sept 2017
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    Strategic Human Resource Management Practitioner

    24 Sept 2017
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    Certificate in International Trade & Finance

    October 2017
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    Certificate in Principles of Payments

    October 2017
  • CertRM

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    Certificate in Customer Relationship Management

    November 2017
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    Certificate for Documentary Credit Specialist

    November 2017
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    Certificate for Specialist in Demand Guarantees

    December 2017

Certificate in Customer Relationship Management


The Certificate in Relationship Management develops your skills in business planning, account portfolio management, and the role of the relationship manager as a trusted adviser. Completion will provide you with the skills to anticipate, identify and satisfy customer needs profitably.

About the qualification


The Certificate is a comprehensive course, which develops knowledge of the strategic context and organisational implications of relationship management within the financial services industry. CertRM has been designed to be relevant for those new to roles in business and commercial banking, and corporate relationship management, as well as for the more experienced relationship manager looking to improve knowledge. Completion of CertRM provides credit towards our Professional Diploma in Banking & Finance designation.

Key information:


Comprehensive online study materials are provided Assessed through a multiple-choice exam and coursework assignment On-demand exams in over 150 nationwide locations with same day results Upon completion, you are able to use the ‘CertRM' designation after your name

Unit - Relationship Management (RELM)


The commercial environment in which businesses operate Different types of business customer Relationship management principles Business plan analysis and the role of the relationship manager in business development and customer retention Business plans and portfolio management (including key account and portfolio planning)

Progression


Upon completion of CertRM you can claim credit towards our Professional Diploma in Banking & Finance.
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