Certificate in Customer Relationship Management
The Certificate in Relationship Management develops your skills in business planning, account portfolio management, and the role of the relationship manager as a trusted adviser. Completion will provide you with the skills to anticipate, identify and satisfy customer needs profitably.
About the qualification
The Certificate is a comprehensive course, which develops knowledge of the strategic context and organisational implications of relationship management within the financial services industry. CertRM has been designed to be relevant for those new to roles in business and commercial banking, and corporate relationship management, as well as for the more experienced relationship manager looking to improve knowledge. Completion of CertRM provides credit towards our Professional Diploma in Banking & Finance designation.
Comprehensive online study materials are provided
Assessed through a multiple-choice exam and coursework assignment
On-demand exams in over 150 nationwide locations with same day results
Upon completion, you are able to use the ‘CertRM' designation after your name
Unit - Relationship Management (RELM)
The commercial environment in which businesses operate
Different types of business customer
Relationship management principles
Business plan analysis and the role of the relationship manager in business development and customer retention
Business plans and portfolio management (including key account and portfolio planning)
Upon completion of CertRM you can claim credit towards our Professional Diploma in Banking & Finance.